Refund policy
At Feminine Secret, your satisfaction, comfort, and privacy are our top priorities.
Returns & Exchanges
- If you receive a wrong, damaged, or defective product, please contact us within 24 hours of receiving your order.
- If you have a size issue, please contact our support team on the same day your parcel is delivered. We will gladly arrange a size exchange, subject to product availability.
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
Refunds
- Refunds are only processed if a replacement or exchange is not possible or in approved cases.
- Approved refunds are processed within 5–7 business days.
Non-Returnable Items
For hygiene and safety reasons, used, washed, or damaged undergarments cannot be returned or exchanged.
Female Customer Support
At Feminine Secret, we understand that choosing the right size and shopping for intimate wear can require personal guidance. That's why our female customer support team is available 24 hours to assist you with:
- Size Selection
- Product Information
- Fabric & Fit Guidance
- Exchange Requests
- Order Support
You can contact our female support team with complete confidence and comfort. Your privacy is always respected.
Contact Us
📧 Email: femininesecrets000@gmail.com
📞 Phone: 0312-3652021
📍 Location: Punjab, Pakistan
🕒 Customer Support: 24 Hours Available
🔒 Every order is packed in discreet packaging to ensure a private and secure shopping experience.